General Terms and Conditions for Swissmem Vocational Training

Scope of application:

Any customer conditions that are in conflict with these General Terms and Conditions require express written confirmation from Swissmem Vocational Training to be deemed valid. When the order is completed, the GTC, including the delivery and payment terms of Swissmem Vocational Training, are deemed to have been accepted. Should any individual provisions of these GTC prove to be ineffective or unenforceable or become ineffective or unenforceable, the validity of the remaining provisions shall remain unaffected.

1. Orders

All orders are binding. In the event of any problems with delivery, you will be notified as quickly as possible by e-mail or telephone. Titles which are temporarily unavailable will be reserved for you. You have the option of cancelling this order up until the time of delivery.

2. Prices

All prices include VAT. The prices stated are subject to any price changes. We expressly reserve the right to change prices.

3. Discounts

  • Swissmem member companies (ASM & VSM) receive a special member discount in accordance with the complete catalogue currently in publication.
  • State training workshops, schools and career advice services receive a bulk discount of 10% on model courses, CNC workbooks, teaching materials, careers information documents, approved final apprenticeship examination documents and approved final apprenticeship examination material when ordering 15 copies or more of the same item.
  • Swissmem titles: Booksellers receive a 25% bookseller discount on model courses, CNC workbooks, teaching materials, careers information documents, approved final apprenticeship examination documents and approved final apprenticeship examination material. Third-party publisher titles: Booksellers receive a 16% bookseller discount on teaching media from third-party publishers.
  • Examination bodies do not receive discounts on items specified for exams.
  • 4. Deliveries within Switzerland

    Your orders will be delivered by post, courier or book delivery service. Packaging and shipping costs are borne by the recipient. Shipping is at the risk of the recipient.

    5. Terms of payment

    The delivery remains the property of Swissmem Vocational Training until full payment has been made. Invoices are payable without deductions within 30 days of invoice issuance. Processing fees will be charged in the event of unjustified deductions and for reminders.

    6. Returns

    There is a right of return in the event of incorrect deliveries or manufacturing defects. Any faults must be reported within 10 days. Replacement deliveries are shipped free of charge. Software, software licences, multimedia products, videos and DVDs are generally excluded for copyright reasons. Please always provide your customer number, order number and reason for return. Returns are always at your own risk.

    7. Data protection

  • 7.1 The contractor processes the ordering party's data in accordance with the contractor's data privacy statement, available at:
  • 7.2 The contracting parties agree that the purchaser is the data controller, who ensures compliance with the applicable data privacy laws, in particular the legality of the processing of personal data. The contractor processes personal data on behalf of the purchaser and only guarantees those obligations in accordance with the applicable data privacy laws that are expressly directed at the processor, and acts in accordance with the instructions of the purchaser.
  • 7.3 The personal data (such as name, e-mail address, postal address, payment details) provided by the purchaser and/or contractor for the purpose of ordering services are used by the contractor and/or purchaser for fulfilling and performing the contract. This data is treated confidentially and is not passed onto third parties that are not involved in the ordering, delivery or payment process. The employees of the contracting parties involved in processing personal data are informed about the confidential nature of the personal data and receive appropriate instructions about their responsibilities.
  • 7.4 The purchaser agrees that they will not withhold or delay their consent to changes to this data privacy clause and/or to additional data processing or data privacy agreements and their application to the services provided by the contractor from time to time. This applies in particular to such changes that the contractor deems reasonably necessary to comply with applicable data privacy laws and provisions and/or guidelines from a responsible regulatory authority.
  • 7.5 The purchaser expressly agrees that the contractor will use the purchaser's data for advertising and information purposes about products and services offered by the contractor, in particular in connection with advertising e-mails, e-mail news, etc. However, the purchaser may forbid the use of their data for advertising and information purposes at any time.
  • 8. Place of jurisdiction

    The place of jurisdiction and place of performance is Zurich, unless otherwise regulated by law.

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